At Violet Wanders, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to help. Please read our return and refund policy carefully to ensure you understand the process.
1. Returns
We accept returns for products that are defective or damaged upon arrival. If you are not satisfied with your purchase due to quality issues, you may return the item under the following conditions:
- The product must be unused, in its original condition, and with all original packaging and labels.
- You must notify us of the issue within 3 days from the date of receiving your order.
- Proof of purchase (receipt or order confirmation) must be provided when returning the item.
To initiate a return, please contact our customer service team at [email protected] with the following details:
- Order number
- Item(s) to be returned
- Reason for the return
- Photos of the product showing the defect or damage (if applicable)
2. Refunds
Refunds will be processed for defective or damaged items only. Once we receive and inspect the returned item, we will notify you via email about the status of your refund.
- If your return is approved, a refund will be issued to your cash on delivery payment method within 3 business days.
- Shipping costs are non-refundable unless the return is due to a defect or damage caused by us.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Products that are not in their original, unused condition.
- Items returned after the return period has expired (after 3 days from delivery).
- Products that have been personalized or customized for you.
4. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or product, please return the original item and place a new order.
5. Shipping Costs for Returns
Customers are responsible for shipping costs associated with returns unless the return is due to a defect or damage. We recommend using a trackable shipping service for your return to ensure it is safely delivered to us.
6. Defective or Damaged Items
If your item arrives damaged or defective, please contact us immediately with photographic evidence of the damage or defect, and we will arrange for a full refund or replacement. We will cover all shipping fees for returns of defective items.
7. Contact Us
For any inquiries regarding returns or refunds, or to initiate a return, please contact us at:[email protected]