At Violet Wanders, we are committed to providing timely and reliable shipping to get your outdoor gear and travel accessories to you as quickly as possible. Please read our shipping policy for details on shipping methods, costs, and delivery times.
1. Shipping Methods & Delivery Times
We offer worldwide shipping to most regions. Shipping times depend on your location and the shipping method selected at checkout. Here’s a general breakdown of estimated delivery times:
Domestic Shipping (within [Your Country]):
- Standard Shipping: 3-4 business days
- Expedited Shipping: 3-4 business days
International Shipping:
- Standard International Shipping: 3-4 business days
- Expedited International Shipping: 3-4 business days
Please note that shipping times are estimates, and actual delivery may vary depending on factors such as location, customs clearance, and carrier delays.
2. Shipping Costs
Shipping costs are calculated based on the destination and the weight/size of the items in your order. You will see the total shipping charges during checkout before you complete your purchase.
Shipping costs are non-refundable unless there is an error or defect in your order.
3. Order Processing
Orders are typically processed and shipped within 3 business days of receiving payment. Orders placed on weekends or holidays will be processed the following business day.
Once your order has been shipped, you will receive a tracking number via email to track your package.
4. International Shipping & Customs
For international orders, please be aware that:
- Customs and import duties: Orders shipped outside of may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer, and payment will be required at the time of delivery.
- Customs delays: International shipments may experience delays due to customs processing, which is outside our control. We cannot guarantee delivery dates for international shipments.
5. Address Accuracy
Please ensure that the shipping address you provide is complete and accurate. Violet Wanders is not responsible for delays or undelivered packages due to incorrect or incomplete addresses provided at checkout.
If you need to change your shipping address, please contact our customer support team immediately at [email protected]. We will make every effort to update your order before it is shipped.
6. Lost or Damaged Shipments
Violet Wanders is not responsible for lost or damaged shipments once the package has been handed over to the shipping carrier. However, we will work with you and the carrier to resolve any issues.
For damaged items, please contact us within 3 days of receiving your order with photos of the damage, and we will assist you with a refund or replacement.
7. Contact Us
If you have any questions about shipping or need assistance with your order, feel free to contact us:[email protected]